Terms of Service

Last updated: 13 August 2026  ·  Effective: 13 August 2026

1. Acceptance of Terms

By creating an account or using Prinda (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and Prinda.ai Ltd (Company No. 17191489), a private limited company registered in England and Wales, with its registered office at Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA ("Prinda", "we", "us", or "our").

2. The Service

Prinda is a life-matching platform that helps you find the experiences, gifts, and getaways that the people you love truly want. It helps you:

• Discover and organise gift ideas, experiences, and getaways for people and occasions
• Receive AI-powered suggestions for gifts, activities, and holiday destinations based on the interests you provide
• Coordinate group gift purchases, gatherings, and holiday planning with family and friends
• Share wishlists and invite others to contribute to group gifts and events
• Plan group getaways with AI-assisted destination and activity matching

Prinda offers paid Solo, Duo, Family, Organiser, and Enterprise subscription plans. Each currently includes a 10-day trial. Current plan details, limits, prices, billing periods, and any introductory terms are shown before purchase in the app or payment-provider checkout.

3. Accounts

To use Prinda you must create an account with a valid email address. You are responsible for:

• Keeping your password secure and not sharing it with others.
• All activity that occurs under your account.
• Notifying us immediately if you suspect unauthorised access at support@prinda.ai.

You must be at least 13 years old to create an account. By creating an account, you confirm you meet this requirement.

4. Acceptable Use

You may use Prinda only for lawful personal purposes. You must not:

• Use the Service to harass, abuse, or harm others.
• Upload illegal, offensive, or infringing content.
• Attempt to access other users' data or accounts.
• Use automated scripts, bots, or scrapers to access the Service.
• Attempt to reverse-engineer, disable, or circumvent security features.
• Use the Service for commercial purposes without our written permission.
• Impersonate another person or misrepresent your identity.

We reserve the right to suspend or terminate accounts that violate these rules.

5. Your Content

You own all gift list data, notes, and content you create in Prinda. By using the Service, you grant us a limited licence to store and process your content solely for the purpose of providing the Service to you.

We do not sell your data or use third-party behavioural advertising. We do not claim ownership of your content and use it only to run the Service and improve your experience. Prinda may use the context you provide to rank relevant recommendations and clearly labelled sponsored options inside the Service. Sponsored partners do not receive your identifiable Prinda profile merely because a placement is shown. See our Privacy Policy for full details of how your data is handled.

You may request an export of your data at any time by contacting support@prinda.ai. We will provide your data in a machine-readable format (JSON or CSV) within 30 days of your request.

6. AI-Powered Suggestions

Prinda uses AI to generate personalised suggestions for gifts, experiences, activities, and holiday destinations. You should be aware that:

• All AI suggestions are generated automatically and may not always be accurate, appropriate, available to purchase, or available to book.
• Product prices, availability, destination information, and experience details shown in suggestions are indicative only — always verify before purchasing or booking.
• AI suggestions are not endorsements. We do not guarantee the quality, safety, or suitability of any suggested product, service, experience, or destination.
• You are responsible for any purchasing, booking, or travel decisions you make based on AI suggestions.
• No solely automated decision-making with legal or significant effects is used. All AI outputs are recommendations that require your active choice to act on.

6A. Affiliate Links, Sponsored Results, and Third-Party Purchases

Some recommendations contain affiliate links. If you click one of these links and then book or buy, Prinda may receive a commission from the retailer, booking platform, or affiliate network at no additional cost to you. Affiliate links are labelled in the Service.

Some results may be paid sponsored placements. Sponsored results are labelled “Sponsored” and are subject to Prinda's relevance and placement rules. Payment does not guarantee the top position and does not allow a sponsor to override safety, accessibility, timing, availability, or budget constraints.

Prinda is not the seller, travel organiser, ticket issuer, payment processor, or contracting party for a third-party product or booking unless we expressly say otherwise. The third party's prices, availability, cancellation terms, delivery terms, privacy policy, and contract apply. Review them before completing a transaction.

7. Social Features and Invitations

Prinda allows you to invite others to connect and collaborate on gift groups. When using social features:

• Only invite people who have consented to receive an invitation from you.
• Do not use the invitation system to send unsolicited messages or spam.
• You are responsible for ensuring the email addresses you enter belong to the person you intend to invite.

8. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using Prinda you agree to our Privacy Policy, which forms part of these Terms.

9. Availability and Changes

We aim to keep Prinda available and working well, but we do not guarantee uninterrupted service. We may:

• Perform maintenance that temporarily makes the Service unavailable.
• Change, add, or remove features with reasonable notice where possible.
• Discontinue the Service with at least 30 days' notice, during which you can export your data.

We will make reasonable efforts to notify you of significant changes via the app or your registered email address.

10. Disclaimers and Limitation of Liability

Prinda is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim (which may be zero for free accounts).

We are not liable for indirect, incidental, special, or consequential damages, including loss of data, profits, or goodwill.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law. Nothing in these Terms affects your statutory rights as a consumer under the laws of your country.

11. Indemnification

You agree to indemnify and hold harmless Prinda.ai Ltd and its directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may delete your account at any time from Settings → Delete Account. Before deletion, you may request a data export in machine-readable format (JSON or CSV) by contacting support@prinda.ai. Account deletion removes all your personal data within 30 days.

We may suspend or terminate your account if you breach these Terms, with or without prior notice depending on the severity of the breach. We will give reasonable notice wherever possible.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer protection laws in your country give you the right to use local courts.

If you are based in the EU, nothing in these Terms affects your rights under applicable EU consumer protection law, including the right to bring proceedings before a court in your country of residence.

14. Dispute Resolution

We prefer to resolve disputes amicably. Before pursuing formal legal action, both parties agree to attempt good-faith resolution:

• Contact us at support@prinda.ai describing your concern. We will acknowledge receipt within 5 business days.
• We will work with you in good faith to reach a resolution within 30 days.
• If a resolution cannot be reached within 30 days, either party may pursue formal legal remedies.

For EU/EEA consumers: you may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email for ODR purposes is complaints@prinda.ai.

For UK consumers: you may refer a complaint to the Citizens Advice consumer helpline or relevant Alternative Dispute Resolution (ADR) body if we cannot resolve it directly.

15. Force Majeure

Prinda shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, power outages, internet or telecommunications failures, actions of third-party service providers (including Supabase, Stripe, Apple, Google, or AI model providers), or any other cause beyond our reasonable control.

In the event of a force majeure event, we will notify you as soon as reasonably possible and take reasonable steps to minimise the impact on the Service.

16. General Provisions

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prinda with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.

No Waiver: Failure or delay by Prinda to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Prinda to be effective.

Assignment: You may not assign or transfer your account or any rights or obligations under these Terms without our prior written consent. Prinda may assign these Terms and its rights and obligations, in whole or in part, without notice to you in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. Any assignment in violation of this section is void.

Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Prinda.

17. Changes to These Terms

We may update these Terms from time to time. For material changes — such as changes to subscription pricing, data use, or your legal rights — we will notify you via the app or email at least 14 days before they take effect and ask for your active acknowledgement. Continued use of the Service after that date constitutes acceptance of the updated Terms.

For minor, non-material changes (such as clarity improvements or contact detail updates), we will update the "Last updated" date and include a summary in the app. You can always review the current version at prinda.ai/legal/terms.html.

18. Subscriptions and Billing

Prinda offers optional paid subscription plans with auto-renewal. By subscribing to a paid plan, you agree to the following:

• Billing: Subscriptions are billed monthly or annually depending on the plan you choose. The price is shown clearly before you confirm payment.
• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation: You may cancel at any time from inside the app (Profile → Manage Subscription → Cancel). Your paid plan remains active until the end of the current billing period. You will not be charged again after cancellation.
• End of period: When a paid subscription ends or is cancelled, paid access ends at the close of the current billing period. Your account data is retained under our retention policy so you can resubscribe or request deletion, but subscription features may be unavailable.
• Refunds — Apple App Store / Google Play: For subscriptions purchased via Apple App Store or Google Play, refund requests are handled by Apple or Google respectively according to their own policies.
• Refunds — direct web subscriptions: Contact support@prinda.ai within 14 days of charge. We will consider refund requests on a case-by-case basis.
• EU/EEA right of withdrawal: EU and EEA consumers have a statutory 14-day right of withdrawal from digital service contracts. By subscribing and requesting immediate access to the paid features, you acknowledge that the Service begins immediately and you expressly consent to waive your right of withdrawal once the Service has commenced, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national implementations. This does not affect your right to cancel future renewals.
• Price changes: We will give at least 30 days' notice of any price increase before your next renewal, so you can cancel if you do not wish to continue at the new price.

Apple App Store — additional terms: If you download or purchase Prinda via the Apple App Store, you acknowledge and agree that: (i) these Terms are between you and Prinda.ai Ltd only, and not with Apple Inc.; (ii) Apple is not responsible for the application or its content; (iii) Apple has no obligation to provide maintenance or support for the application; (iv) in the event of any product warranty failure, you may notify Apple and Apple may refund the purchase price (if any) — Prinda.ai Ltd is solely responsible for all other warranty claims; (v) Apple is not responsible for addressing claims by you or any third party relating to the application or your use of it; (vi) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Google Play — additional terms: If you download or purchase Prinda via Google Play, you acknowledge that these Terms are between you and Prinda.ai Ltd only, and not with Google LLC. Google is not responsible for the application, its content, or any claims arising from your use of it. Google Play's terms and conditions apply in addition to these Terms.

19. Contact

For questions about these Terms, billing, or to report a concern:

• General enquiries: hello@prinda.ai
• General support: support@prinda.ai
• Formal complaints: complaints@prinda.ai
• Support page: www.prinda.ai/support
• Post: Prinda.ai Ltd, Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA, United Kingdom