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Terms of Service

Last updated: 21 August 2026  ·  Effective: 21 August 2026

Plain English summary: Use Prinda to discover and organise gifts, experiences, gatherings and getaways. AI output can be wrong, so check important information and make your own decisions. Respect other people's privacy and do not misuse the service. Prinda offers paid plans with a 10-day trial. Mandatory local consumer rights always apply.

1. Acceptance of Terms

By creating an account or using Prinda (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and Prinda.ai Ltd (Company No. 17191489), a private limited company registered in England and Wales, with its registered office at Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA ("Prinda", "we", "us", or "our").

2. The Service

Prinda is a life-matching platform that helps you find the experiences, gifts, and getaways that the people you love truly want. It helps you:

Prinda offers paid Solo, Duo, Family, Organiser, and Enterprise subscription plans. Each currently includes a 10-day trial. Current plan details, limits, prices, billing periods, and any introductory terms are shown before purchase in the app or payment-provider checkout.

The Service includes native mobile apps, the web app, public website, APIs, notifications and connected features. Some features, providers and plans vary by platform, country, account type and rollout status.

3. Accounts

To use Prinda you must create an account with a valid email address. You are responsible for:

You must be at least 13 years old to create an account. If you are below the age at which you may consent to an online service in your country, a parent or guardian must authorise your use. Some commerce, travel or social features may require a higher age under local law or a third party's terms.

4. Acceptable Use

You may use Prinda only for lawful personal purposes. You must not:

We may remove content, limit a feature, preserve evidence, or suspend or terminate an account where reasonably necessary for safety, security, law or enforcement of these Terms. Where appropriate we will explain the action and provide a route to challenge mistakes by contacting support.

5. Your Content

As between you and Prinda, you retain rights in gift lists, notes, photos and other content you create. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, adapt for technical presentation and share that content only as needed to provide, secure and improve the Service, follow your sharing choices, and meet legal obligations. The licence ends when the content is deleted, subject to backups, legal retention and copies independently held by people you shared it with.

You confirm that you have the rights and permissions needed for content and personal information you upload, including information about children or other people. Do not add unnecessary sensitive information or confidential information belonging to someone else.

We do not sell your data or use third-party behavioural advertising. We do not claim ownership of your content and use it only to run the Service and improve your experience. Prinda may use the context you provide to rank relevant recommendations and clearly labelled sponsored options inside the Service. Sponsored partners do not receive your identifiable Prinda profile merely because a placement is shown. See our Privacy Policy for full details of how your data is handled.

You may request an export of your data at any time by contacting support@prinda.ai. We will provide your data in a machine-readable format (JSON or CSV) within 30 days of your request.

6. AI-Powered Suggestions

Prinda uses AI to generate personalised suggestions for gifts, experiences, activities, and holiday destinations. You should be aware that:

Prinda's AI recommendation features are designed as consumer-assistance tools rather than prohibited or high-risk systems under the EU AI Act. You must not repurpose or integrate them for a prohibited or high-risk decision. Prinda remains responsible for its own legal obligations; these Terms do not transfer those obligations to you.

6A. Affiliate Links, Sponsored Results, and Third-Party Purchases

Some recommendations contain affiliate links. If you click one of these links and then book or buy, Prinda may receive a commission from the retailer, booking platform, or affiliate network at no additional cost to you. Affiliate links are labelled in the Service.

Some results may be paid sponsored placements. Sponsored results are labelled “Sponsored” and are subject to Prinda's relevance and placement rules. Payment does not guarantee the top position and does not allow a sponsor to override safety, accessibility, timing, availability, or budget constraints.

Prinda is not the seller, travel organiser, ticket issuer, payment processor, or contracting party for a third-party product or booking unless we expressly say otherwise. The third party's prices, availability, cancellation terms, delivery terms, privacy policy, and contract apply. Review them before completing a transaction.

7. Social Features and Invitations

Prinda allows you to invite others to connect and collaborate on gift groups. When using social features:

8. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using Prinda you agree to our Privacy Policy, which forms part of these Terms.

9. Availability and Changes

We aim to keep Prinda available and working well, but we do not guarantee uninterrupted service. We may:

We will make reasonable efforts to notify you of significant changes via the app or your registered email address.

10. Disclaimers and Limitation of Liability

We provide the Service with reasonable care and skill. Because it depends on networks, external data, AI and third parties, we do not promise that every suggestion or item of third-party information is accurate, complete, current, continuously available or suitable for your circumstances.

If you are a consumer, nothing in these Terms excludes remedies or standards that cannot lawfully be excluded. Subject to that sentence, and to the maximum extent permitted by law, our total liability arising from the Service is limited to the greater of £100 and the amount you paid Prinda in the 12 months before the event giving rise to the claim.

We are not liable for losses that were not reasonably foreseeable when the contract was made, or for business losses suffered by a consumer. We are not responsible for a third-party seller's or provider's acts, but this does not remove any responsibility Prinda has under mandatory law.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law. Nothing in these Terms affects your statutory rights as a consumer under the laws of your country.

11. Responsibility for Misuse

If you use Prinda for business purposes, you will reimburse reasonable losses and costs caused by your unlawful content, deliberate misuse, or infringement of a third party's rights, to the extent permitted by law. This clause does not apply to ordinary consumer use and does not make you responsible for Prinda's acts.

12. Termination

You may delete your account at any time from Settings → Delete Account. Before deletion, you may request a data export in machine-readable format (JSON or CSV) by contacting support@prinda.ai. Deletion is handled as described in the Privacy Policy, including limited exceptions for financial records, legal claims, security, backups and content independently held by collaborators.

We may suspend or terminate your account if you breach these Terms, with or without prior notice depending on the severity of the breach. We will give reasonable notice wherever possible.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer protection laws in your country give you the right to use local courts.

If you are based in the EU, nothing in these Terms affects your rights under applicable EU consumer protection law, including the right to bring proceedings before a court in your country of residence.

14. Dispute Resolution

We prefer to resolve disputes amicably. Before pursuing formal legal action, both parties agree to attempt good-faith resolution:

For EU/EEA consumers, the former European Commission Online Dispute Resolution platform was discontinued in 2025. You may use an applicable national consumer body, ADR entity or local court. For UK consumers, you may contact the Citizens Advice consumer service or an appropriate ADR body. We will tell you whether a specific ADR scheme applies to the dispute.

15. Force Majeure

Prinda shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, power outages, internet or telecommunications failures, actions of third-party service providers (including Supabase, Stripe, Apple, Google, or AI model providers), or any other cause beyond our reasonable control.

In the event of a force majeure event, we will notify you as soon as reasonably possible and take reasonable steps to minimise the impact on the Service.

16. General Provisions

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prinda with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.

No Waiver: Failure or delay by Prinda to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Prinda to be effective.

Assignment: You may not assign or transfer your account or any rights or obligations under these Terms without our prior written consent. Prinda may assign these Terms and its rights and obligations, in whole or in part, without notice to you in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. Any assignment in violation of this section is void.

Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Prinda.

17. Changes to These Terms

We may update these Terms for legal, security, service or commercial reasons. For material changes we will normally notify you via the app or email at least 14 days before they take effect, explain the change and ask for acknowledgement where appropriate. If a change materially disadvantages an existing paid subscription, you may cancel before it takes effect. Changes required urgently for law or security may take effect sooner with as much notice as reasonably possible.

For minor, non-material changes (such as clarity improvements or contact detail updates), we will update the "Last updated" date and include a summary in the app. You can always review the current version at prinda.ai/legal/terms.html.

18. Subscriptions and Billing

Prinda offers optional paid subscription plans with auto-renewal. By subscribing to a paid plan, you agree to the following:

Apple App Store — additional terms: If you download or purchase Prinda via the Apple App Store, you acknowledge and agree that: (i) these Terms are between you and Prinda.ai Ltd only, and not with Apple Inc.; (ii) Apple is not responsible for the application or its content; (iii) Apple has no obligation to provide maintenance or support for the application; (iv) in the event of any product warranty failure, you may notify Apple and Apple may refund the purchase price (if any) — Prinda.ai Ltd is solely responsible for all other warranty claims; (v) Apple is not responsible for addressing claims by you or any third party relating to the application or your use of it; (vi) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Google Play — additional terms: If you download or purchase Prinda via Google Play, you acknowledge that these Terms are between you and Prinda.ai Ltd only, and not with Google LLC. Google is not responsible for the application, its content, or any claims arising from your use of it. Google Play's terms and conditions apply in addition to these Terms.

19. Contact

For questions about these Terms, billing, or to report a concern: